Refund for damaged, lost, or defective products (Refund Process)
In the event that there are damages, contamination, loss, misdelivery or initial malfunction in the delivered items, we will normally correspond by issuing a refund via PayPal or by giving you points that you can redeem at SUPER DELIVERY. Please note that we are not able to accept the refund request by the customers’ reasons.
1. Contact us from the following online form within 14 days after receipt.
2. Upload required documents
- A photo of exterior box at the time of delivery
- Invoice (with the page containing damaged items)
- Two photos that show the breakage/contamination status of the products
- SD item code and number of broken/foul/lost items
- Detailed explanation about damage, contamination, loss
3. Select refund method
- SD Points
- PayPal (Please specify the email address that you will receive the refund)
* We may issue a refund by the original payment method.
* In case there is a fault in a vendor side, we will refund you according to your payment method. (Except For Telegraphic Transfer)
4. After checking the above information, we will issue a refund.
5. We will contact you with the registered email address to inform you of the completion of the refund process.
Please note that we are not able to issue a refund in the following cases:
- When the required documents are insufficient.
- When we do not receive your refund request within 14 days after delivery.
- When the damage is expected to occur due to the characteristics of the product.