About Refund Amount and Refund Date
Regardless of the original payment method, we normally issue a refund by SD Points or PayPal.
The refund amount will be the amount of product price and Shipping & Handling Fee. However, if there is no shipping cost difference, only the product price will be refunded.
1. Refund with SD Points
After confirming the document, we will give you SD points within 3 business days.
Example)
| Order | Product price: JPY 8,000 Shipping & Handling Fee: JPY 2,000 |
|---|---|
| Damage type | Whole loss |
| Refund request date | July 1st |
| Refund date Around | July 4th |
| Refund amount | Points equivalent to JPY 10,000. You can redeem it at the next purchase. |
2. Refund via PayPal
After confirming the document, we will issue a refund within two weeks.
Example)
| Order | Product price: JPY 8,000 Shipping & Handling Fee: JPY 2,000 |
|---|---|
| Damage type | Product price JPY 1,000 & Shipping difference None |
| Refund request date | July 1st |
| Refund date Around | July 15th |
| Refund amount | JPY 1,000 (refund in Japanese Yen) |
Notes
- SD Points can be used when you choose a credit card for the payment method.
- Foreign exchange conversion fees and receipt fees will be borne by the customer.
- Due to the foreign exchange rates, differences may occur between the original payment amount and the refund amount.
- The maximum refund amount for one order is the original payment amount in Japanese Yen.
- We are not able to refund the costs other than what we charge, such as customs duties, value-added tax, or consumption tax of your country.
- If your credit card cannot be used temporarily due to the reason for the customer or credit card company’s issue, the refund data from us may not be able to sent to your credit card company successfully. In this case, we will refund you by SUPER DELIVERY Point.