SUPER DELIVERY International SUPER DELIVERY International

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About Refund Amount and Refund Date

Regardless of the original payment method, we normally issue a refund by SD Points or PayPal.
The refund amount will be the amount of product price and Shipping & Handling Fee. However, if there is no shipping cost difference, only the product price will be refunded.

1. Refund with SD Points

After confirming the document, we will give you SD points within 3 business days.
Example)

OrderProduct price: JPY 8,000 Shipping & Handling Fee: JPY 2,000
Damage typeWhole loss
Refund request dateJuly 1st
Refund date AroundJuly 4th
Refund amountPoints equivalent to JPY 10,000. You can redeem it at the next purchase.

2. Refund via PayPal

After confirming the document, we will issue a refund within two weeks.
Example)

OrderProduct price: JPY 8,000 Shipping & Handling Fee: JPY 2,000
Damage typeProduct price JPY 1,000 & Shipping difference None
Refund request dateJuly 1st
Refund date AroundJuly 15th
Refund amountJPY 1,000 (refund in Japanese Yen)

Notes

  • SD Points can be used when you choose a credit card for the payment method.
  • Foreign exchange conversion fee and receipt fee will be borne by the customer.
  • Due to the foreign exchange rates, differences may occur between the original payment amount and the refund amount.
  • The maximum refund amount for one order is the original payment amount in Japanese Yen.
  • We are not able to refund the costs other than what we charge, such as customs duties, value added tax, or consumption tax of your country.